Shipping policy
SHIPPING POLICY
Order processing
We aim to dispatch physical product orders within 1–3 business days, excluding weekends and public holidays. Processing may take longer during launches, promotions or peak periods. We will contact you if there is a significant delay.
Shipping destinations
We currently deliver physical products within Australia only. International shipping is not currently available.
Shipping rates
Available delivery options and charges are displayed at checkout before payment. Charges may vary depending on the delivery address and the size of the order.
Estimated delivery times
Delivery estimates shown at checkout or in tracking information begin after dispatch and are estimates only. Rural, remote and peak-period deliveries may take longer.
Tracking
Where tracking is available, tracking details will be sent to the email address provided with your order. Please allow time for the carrier’s tracking system to update after dispatch.
Delivery addresses
Please check that your delivery details are correct before placing your order. If you notice an error, contact us as soon as possible at hello@sendory.com.au.
We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional delivery costs resulting from an incorrect address may be payable by the customer, except where the error was made by Sendory.
Delays and missing orders
If your order is delayed, please check your tracking information and then contact us at hello@sendory.com.au. Where appropriate, we will assist with an enquiry to the delivery carrier.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Damaged or incorrect orders
Please contact us promptly if your order arrives damaged, faulty, incomplete or incorrect. Include your order number, a description of the issue and, where possible, photographs.
We will provide an appropriate remedy in accordance with the Australian Consumer Law and our Return and Refund Policy.
Services
Consultations, planning sessions and product-development services are not physically shipped. Booking, onboarding or scheduling information will be provided electronically after purchase.
Contact
For shipping questions, contact hello@sendory.com.au.